Richard A Moore

 

 

Education:

Downingtown High School, Class of 1982

Diploma in General Academic Education

RETS Electronics School, Class of 1984

Associates Degree in Electronic Engineering

 

Computer Skills:

Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook

 

Joerns Recover CareApr 2014 to Present

Driving Warehouse Technician

 

·  Instructed client or caregiver on the basic use of equipment

·  Cleaned, troubleshoot and repaired specialty medical equipment

·  Resolved service complaint following established company guidelines

·  Field Service troubleshooting and maintenance 

·  Managed all shipping and receiving functions

·  Performed additional duties as assigned by the Operation Manager

·  Provided excellent Customer Service

 

Communication Test Design Inc. West Chester PA                        Feb 1985 to Dec 2008

Held many different positions and received multiple promotions as outlined below

 

Electronic Technician

 

·  Knowledge in analog and digital circuitry

·  Proficient in computer skills and all other software necessary in quality assurance

·  Excellent time management skills

·  Identified complex problems and reviewing solutions

·  Have used multiple troubleshooting testing tools including Multi-Meters , Oscilloscopes, Spectrum analyzers and frequency generators

·  Excellent troubleshooting and evaluation skill

·  Responsible for diagnosing, testing and repairing circuit boards at component level

·  Extensive trouble shooting of all types of electronic equipment

·  Section Head Multiple Repair Departments

·  Trained and managed technicians on board level repair.

·  Developed multiple test procedures for repair of electronic switching equipment used in the Telecommunications Industry.

·  Responsible for country wide training of technicians

 

Supervisor Vendor Logistics Department

 

·  Responsible for the shipping and receiving of all OEM and third party equipment being sent out for repair

·  Daily review with Engineering department for accessing potential In House repair of units being sent out to OEM for repair

·  Managed all areas of OEM and third party vendor activities.

 

Program / Customer Service Manager

·  Managed customer service department

·  Successfully managed an average of 90-100 customer calls per day.

·  Solved customer problems by offering mutually beneficial options

·  Acted as single point of contact for multiple vendors.

·  Responsible for all advanced ordering of customer emergency orders.

·  Performed various accounting functions. Related to P&L and customer billing

·  Tracked expenditures and gross/net revenues daily: assisted with payroll activities

·  Maintained company reputation and enhance customer relationships.

·  Conducted meeting with both customers and OEM vendors to ensure timely performance objectives.

·  Worked with warehouse manager and employees to improve overall efficiencies.

Maintained excellent track record of on time customer service delivery.

 

Werner Coaches                                                                Feb 2013 to Jan 2014

Coach Drive

 

·  Provided excellent Customer Service

·  Provided a reliable and safe transport service.

·  Responsible for making sure passengers are safe and comfortable at all times.

·  Maintain accurate records of trip, fuel issues, and oil, log / mileage sheets.

·  Responsible for regularly checking the condition & safety of the bus.

·  Assist passengers with questions regarding the trip.

·  Reported delays to dispatchers at head office.

 

 

Kraph’s Coaches West Chester, PA                                          April 2011 to Feb 2013

Transit/Coach Drive

 

·  Provided excellent Customer Service

·  Provide a reliable and safe transport service.

·  Responsible for making sure passengers are safe and comfortable at all times.

·  Maintain accurate records of trip, fuel issues, and oil, log / mileage sheets.

·  Responsible for regularly checking the condition & safety of the bus.

·  Assist passengers with questions regarding the trip.

·  Reported delays to dispatchers at head office.

 

Wegman's Downingtown, PA                                                  March 2010 to April 2011

Overnight Grocery Team Leader

 

·  Managed all overnight store operations.

·  Ensured the department is running smoothly and products are available for customers.

·  Controlled inventory levels and expenses.

·  Worked closely with employees leading them by example when completing tasks.

·  Fork Lift Warehouse

·  Practiced proper ordering techniques to complete orders within deadlines.

 

 

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